✨ Helping teams do their best work by optimising their workflows
📍 Remote (from Sydney, Australia)
👨🏽💻 Ways of working
In most digital workplaces (or work-from-home places) the way teams work is overly complicated, unnecessarily manual, inefficient and produces varying results.
Here’s what it can look like:
Navigating confusing processes, clicking through a SharePoint labyrinth to find out-of-date user guides, copying and pasting between multiple apps that don’t talk to each other, scrolling through a Teams chat or meeting notes to find answers, constantly updating spreadsheets, reports on PowerPoint slides, emailing attachments and doing the same task three different ways.
This leads to:
💸 Increased costs
⏳ Delays
⚠️ Errors
💔 Poor quality
😢 Negative customer experiences
Let’s fix that.
🎁 How I can help
I’ve spent 17+ years working on projects in financial services, SaaS, telecommunications, IT, transport, health, energy, care, and government.
My mission is to make it as easy as possible for teams to :
✅ do the right work
✅ at the right time
✅ in the right way.
I provide services, tools and training to make this a reality.
Here are three ways I can help IT, Operations, HR and CS Managers:
1️⃣ Workflow optimisation sprint
- Map your current workflow with metrics
- Analyse and identify opportunities for optimisation
- Recommend solutions for optimisation and monitoring
2️⃣ Workflow optimisation tools and training
- A simple, visual workflow optimisation toolkit
- Coach your team through the workflow optimisation methodology
3️⃣ Change management for workflow optimisation
- Engage stakeholders in workflow changes via visual storytelling
- Review, update and design training and support resources
💬 Contact
“Blair is an excellent team player, creative and innovative and always delivers on time.” (Bridgette D, General Manager)