Help staff (and customers) master new skills
Traditionally workplace learning has been about listening in workshops or reading e-learning modules followed by a multi-choice quiz. The reality is people learn better and faster outside of these formal training events. They can Google it, join groups within their social networks, access experts all over the world, then blog and tweet about what they learn. Plus people don't really want to go on another training day because they'll get behind in their work in the real world.
So what should you do instead?
I combine instructional design, collaboration, social technology and game-based learning to make mastering new skills part of doing your work. The result? Game-based experiences that lead to enjoyment, engagement and mastery.
I help businesses to design:
- Games for workplace learning and development
- Games for induction
- On the job learning resources for processes, software, sales, compliance and customer service
- Collaborative, social learning environments that include coaching and mentoring
Explain things visually
Presenting ideas, information and expertise visually creates more clarity than using words alone. When everyone can see what you're thinking they can agree, make decisions and take action quickly.
How can you make your strategy, mission, vision, process, product, service, reference material, proposal, data or meeting notes more visual?
I help businesses to design:
- Infographics (whats?)
- Visual notes from meetings or talks
- Visual quick reference guides (printed or online)
- Supporting visuals for proposals and reports
Got an iPad?
I also teach people how to draw and share ideas using their iPad, a finger (or stylus) and some clever iPad apps.
Tell the story
Research shows that brains process information best in the form of stories. Stories put information into context and give meaning to all the facts and figures you have to share. People can easily connect with and share your story with others.
How can you explain your idea, process, product, service, app, device or strategy using a story?
I help businesses to design:
- Explanatory videos (here's one I designed)
- Change communications and animations
- Storyboards
- Presentations
Solve problems and discover ideas
In this knowledge worker economy, you need to solve creative problems and discover new processes, business models and products. The question is, "how do you get there?" By applying design thinking techniques you can Post-it, draw, role-play, collaborate on and prototype your next big idea.
I help businesses to:
- Run collaborative discovery workshops to generate ideas and inspiration
- Identify and refine the most promising ideas
- Produce models and prototypes